Services

The Town of Dallas provides electric, water, sewer, and waste removal services for the residents of Dallas. The town owns and operates each division of public utilities and provides public utility services to customers within the town limits and to customers outside of its corporate limits. 

Utility Billing & Payments

Every month, all utility customers in the Town of Dallas receive a bill that outlines their utility usage, and the total amount owed to the Town, including all applicable taxes. Bills are deemed past due if not paid by 5:00PM on the specified due date, and late fees will be applied accordingly.

Utility bills are mailed on or about the 25th of each month and are due by the 15th of the following month. A late fee of $6 will be assessed on all unpaid accounts after the 15th. If payment is not received by 5:00PM on the day prior to the 25th, an additional charge of $40 will be applied, and services will be disconnected.

Payment Options

• In Office (Town Hall): Customer Service hours are 8:00 AM – 5:00 PM, Monday – Friday. Cash, check, money orders, debit and credit card (VISA, MasterCard and Discover) are accepted.  Note- certain fees will apply for debit and credit card use.
• After Hours Drop Box: There are 2 drop boxes available at Town Hall, one is located on the side of the building, and one is also located in our parking lot. Envelopes are provided. Please make sure your name, address and account number are included with your payment.
• Automatic Draft: The Town offers Automatic Draft from your checking account on or around the 10th of each month prior to late fees being assessed. Contact the office to set this up.  There is no fee for automatic draft.
• Online Bill Pay: You can view your recent history and pay your bill using your branded debit or credit card (VISA, MasterCard and Discover) using the following link: Log In
• By Mail: Mailing Address 210 N. Holland Street. Dallas, NC 28034.

How Utility Rates Are Set
The Town's rates are set by its local governing body and are designed to be fair and nondiscriminatory. Setting rates locally offers rate regulation that is responsive to the customers of our system. The current rate schedule can be found here. 

New and potential business customers are encouraged to provide the town utility department with the load characteristics of their facility. The Town may require special conditions and contracts for electric service based upon necessary investment in special equipment.

About Your Meter
We read your meters each month to measure the amount of each service you use. Your meters will be read by Town utility employees according to the Town's schedule. Reading dates will vary slightly from month to month due to weekends, holidays, weather conditions and other factors. It is important that the meter reader have access to your meter to get an accurate reading. Should you suspect there is a problem with your meter, the Town will test the meter for a $10 fee. If the meter test shows the meter to be inaccurate, adjustments may be made. Please remember that tampering with a meter can be dangerous and is illegal per N.C.G.S 14-51(a)(2). Call us if you have a metering concern.   

Contact

Our offices are available for assistance Monday through Friday, from 8:00 AM to 5:00 PM, and are situated at Town Hall.

Address:

Town Hall

210 N. Holland St.

Dallas, NC 28034

Phone: 704-922-3176 (Option 1)

We can assist you with:

• Billing and account inquiries
• Establishing new services or updating existing ones
• Reporting issues such as a security light being out or tree limbs on power lines
• Updating our "Medical Alert List" for customers who require uninterrupted power due to medical needs

For assistance, please contact Town Hall at 704-922-3176 (Option 1)

Starting Services

To apply for new services, please visit Town Hall.

Valid photo identification, your social security card and one of the following:

1) signed lease agreement;
2) signed settlement statement; or
3) deed

with the exact service address is required. Once the application has been made, the deposit amount will be determined according to the fee schedule. Deposits are not required of homeowners, but a copy of the Deed of Trust or Settlement Statement is required.

To Disconnect Service Please Call or Visit Town Hall.

Dates to Remember:

1st of each month           Billing Date

15th of each month         Due Date
24th of each month         Last Day to Pay before Disconnection
25th of each month         Cut-off date for non-payment

If payment is not received by 5pm on the day prior to the cutoff date listed on the bill, an additional charge will be applied, and services will be disconnected.

We aim to avoid any scenarios that could interrupt a customer's utility service. It is always preferable to reach out to Town Hall before a disconnection occurs, rather than trying to make arrangements after the service has been involuntarily interrupted. Payment extensions, limited to a maximum of two within a 12-month period, can be granted up until the day before the disconnection date. This can help customers avoid additional fees.